Keep 100% of
every booking

Clients book directly inside WhatsApp — no app, no website visit needed. Type "hi" and get a booking in 4 messages. No app for your clients to download.

Your own booking page at ngozi-crm.beauty/book/your-salon. Real-time slot availability, intake forms, deposit collection, recurring appointments.

Clients cancel or reschedule themselves via a personal link — no more "please cancel my appointment" messages. Set weekly, fortnightly, or monthly repeats.

Charge a deposit (% of service price) at booking, through your own Stripe, Paystack or payment link. Fewer no-shows, and a paid deposit confirms the appointment.

Custom pre-appointment forms (allergies, skin concerns, medical history) collected at booking. Answers saved to client profile automatically.

Clients join a waitlist when you're fully booked. When a slot opens, they're WhatsApp'd instantly. Never run with an empty chair again.

Clients pay their deposit by card through your own Stripe account (UK and Europe) or Paystack (Nigeria, Ghana, Kenya, South Africa). The money lands in your account, and Ngozi takes no cut.

No card machine online? Add your own Juice, bank or payment link and Ngozi shows it at booking. M-Pesa and MTN MoMo too, where you use them.

Sell digital gift cards online with custom values. Accept tips at checkout. Both reconcile automatically in your revenue reports.

Set commission % per stylist. Commissions calculate automatically from every session. Monthly breakdown with one-click mark-as-paid. No spreadsheets at month end.

Issue gift vouchers by value. Clients redeem at checkout. Partial redemptions, balance tracking, and expiry — all handled.

Pounds, euros, rupees, naira, shillings and more. Prices, deposits and invoices in your own currency, with your country's VAT worked out for you.

Clients log in to see their upcoming appointments, visit history, and loyalty balance — no password needed. OTP sent to their WhatsApp in seconds.

Clients earn points per visit. Redeem for discounts. Birthday bonus points. The loyalty programme runs automatically — no manual tracking.

Ngozi learns each client's usual gap between visits and flags who is overdue, so you know who to WhatsApp first.

Upload before, after, and progress photos per client. Visual proof of results — for client confidence, practitioner records, and social media content.

Bulk WhatsApp to segments — lapsed clients, birthday month, loyalty tier, or custom filter. Clients can reply STOP to opt out, and they are never messaged again.

Auto-send a review link after each session. Collect ratings and testimonials. Top reviews displayed on your discover page to attract new clients.

Consent checkbox at booking, full consent audit log, data subject request portal, right to erasure (anonymisation), and auto-retention purge, set up for UK GDPR, POPIA and the Mauritius Data Protection Act.

Every organisation gets its own branded Privacy Policy, Terms & Conditions, and Cookie Policy — auto-generated from your details, ready for you to review. DPO details, applicable law, and retention period configurable.

One-click JSON export of all client data. One-click anonymisation for erasure requests. All actions logged with timestamp, IP, and applicable regulation for your compliance audit trail.

Capture enquiries, track through a kanban pipeline, convert to clients in one click. Never let a prospect go cold.

Itemised invoices with tax. Track paid, outstanding, and overdue. Stripe, Paystack, PayPal, cash, or bank transfer.

8 real-time charts: revenue trends, top services, staff performance, client lifetime value, churn risk, and 12-month growth.

Track consumables and retail products. Low-stock alerts, reorder levels, cost vs. sell price — no more running out mid-treatment.

Two-way sync with Google Calendar. Appointments appear in staff calendars automatically. Works on any device.

Run multiple branches from one account with isolated data per location. Full white-label available for salon chains and franchises.